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TERMS & CONDITIONS FOR SALE

  1. All cheques should be crossed and made payable to KONG POSH INDUSTRIES (M) SDN BHD
  2. Interest at 3% per month will be charged on overdue amounts.
  3. All orders are subject to acceptance by the company.
  4. Deposit paid is not refundable.
  5. This confirmation order is not subject to cancellation by the customer.
  6. All goods sold or delivered cannot be refund except with the consent of the company.
  7. Date of delivery is approximate only.
  8. The delivery date and time are subject to change by the company upon advice to the customer’s.
  9. Customer’s shall inspect goods upon delivery. Should there be any complaint, It must be made know to the company within 7 days from date delivery.
  10. Deposit will be forfeited if goods sold are not collect with 3 months and treated as cancelled.
  11. The company reserves the right to amend the terms and conditions without prior notice.
  12. All the order placed should pay 50% deposit & balance upon delivery.

Frequently Asked Questions for Teak wood furniture.

Our teak is sourced from the sustainable plantations of Perum Perhutani, on the island of Java. These plantations are owned and managed by the government who has a strict policy with regard to the age, size and number of trees felled each year, together with a comprehensive sustainable replanting program.

 Teak, Tectona grandis, is a dense, close-grained hardwood high in natural oils and rubber. These characteristics give teak strength and durability, making it virtually impervious to the effects of rain, salt, sun or snow and hence very resistant to rotting.

Yes, we are mixed item container-load (FCL) specialists. Our quality, best pricing and short lead times have ensured a world-wide customer base from  North America to Europe and the Middle to Far East.

 Yes, we specialize in the manufacture and supply of furniture to our customer’s specifications especially within the contract market locally and export.

We produce furniture with many finishes, from teak-oil to lacquer or from fine sanded to distress. Simply let us know your requirements – you shall not be disappointed.

Yes, the properties of teak enable it to withstand the most inclement of weather – hence its use as decking on ships. However, it will get dirtier than furniture enjoyed during the spring and summer only. For storage we recommend an outhouse, garage or garden shed. However, please ensure that there is not a dramatic change in the heat and humidity as this can cause your furniture to crack.

 Left untreated and exposed to the elements, teak will weather to a beautiful silver grey patina and darken slightly if kept indoors. Should you wish to maintain its colour, we would recommend applying our teak sealer, which will help your teak furniture maintain its colour for a much longer period.

The Forest Stewardship Council (FSC) is an international non-profit organization founded in 1993 to support environmentally appropriate, socially beneficial, and economically viable management of the world’s forests. The FSC trademark on a product indicates that the wood used in its construction comes from a source that has been certified by the FSC as meeting these standards.

Decon designs is committed to the principles of the FSC and when possible use FSC certified teak in our furniture. However, currently there is not enough FSC certified teak available for our total production.

 Teak is a natural material and fine cracks can appear especially on heavier components and the end grain. This minor checking may appear or disappear depending on the relative humidity and weather conditions. This is a natural process and will not affect the strength or structural integrity of your furniture.

Where required, all of our furniture is constructed in the time-honored fashion of tight fitting mortise and tenon joints with teak dowels. This ensures robust, wobble-free furniture equally at home in your garden, or the high traffic areas of luxury hotels. Ours is the pacifier’s choice!

Where possible our furniture is delivered fully assembled, for your immediate, stress free, enjoyment. However, if unsure, please contact us for further details.

We for a period of one year that our products are fit for their intended purpose and are free from manufacturer’s faults or defects (this does not include small cracks or end grain checking).

Yes, for safety reasons. See the Parasol section under the Products menu for our stand specifications / requirements.

Yes, all our chairs and tables are designed with the clarity of ‘form following function’. Therefore most of the chairs, benches and tables illustrated on the web-site share similar proportions and can easily be mixed and matched.

We warrant all of our products for a period of one year from the date of delivery. If you find a defect in material or workmanship in any part or component, DECON will, at Decon’s option, repair or replace the furniture free of charge. “Defects”, as used in this warranty, are defined as imperfection in material or workmanship that will impair the use of the furniture product.

Under this warranty we are unable to exchange goods that have been treated, painted or modified in any way or bespoke items. In these cases we would repair any damage covered by the warranty.

In the event that you would like to claim under our guarantee please forward images of the damage to sales@decondesigns.com together with your order details. Please be advised that our product guarantee does not cover items shipped overseas.

Frequent Ask Question for Kitchen & Wardrobe

The name DECON stands for Durable Elegant Cozy Obviously Nice

We are specialists in the Kitchen Cabinet industry, where we are able to address customers’ wants and needs professionally. Also, DECON provides a “wait-no-more” service, where the purchasing process is quick, without needing our customers to wait too long or being stuck in long queues.

For additional information on DECON’s Business Model, do not hesitate to contact us at +603 78324203. Our sales assistant will attend to your enquiries.

DECON offers three types of work tops:

  1. HPL worktop
  2. Egger worktop
  3. Solid surface

As for cabinet materials, the options are as follows:

  1. ABS Melamine
  2. Spray Paint
  3. UV Gloss
  4. Acrylic High Gloss

DECON has a variety of materials for customers to choose from. However, unlike the conventional custom make kitchens, we have certain limitations to the spectrum of materials available. This is in to achieve high quality products at competitive prices.

Yes, DECON provides up to One year warranty for their cabinets, table tops, hardware, accessories, and more. Warranty details can be viewed here.

For further information on the warranty provided kindly contact our sales guide at + 603 6148 8929 or visit a showroom near you.

Once payment is made, customers can usually receive their purchases within 2 weeks.

The whole process from purchasing to installation usually takes approximately 14 – 21 working days.

No deposit is required before a purchase is made. KUBIQ only requires customers to make a full payment upon confirmation. However, during exhibitions, customers are obligated to pay a 10% deposit to lock down certain promotions which are only obtainable during these exhibitions.

DECON offers 0% installment payment plan from 12 to 36 months (Terms & Condition Apply).

We do provide non-colour 3D drawings to our customers for a small fee of RM 50 per piece. As for 3D colour drawings, there will be a fee of RM 150 per piece; however, currently we do not provide the 3D colour drawing service.

For any issues regarding a return or refund, kindly contact our sales guide at +603-78324203. Alternatively, you can choose to e-mail us at info@decondesigns.com along with a picture of the faulty material.

If you ever face any issues with our third party contractor, please do not hesitate to contact out technical support department at (+603-78324203)

If you ever face any issues with our Installation Team, please do not hesitate to contact out technical support department at (+603-78324203)

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